Terms of service

Last Updated: September 22, 2026

Welcome to Aurellia. These Terms of Service ("Terms") govern your access to and use of https://www.aurellia.shop and any purchases made through our website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Aurellia

Aurellia operates an online retail store offering women's necklaces and everyday jewelry.

Business Name: Aurellia
Website: https://www.aurellia.shop
Email: support@aurellia.shop
Phone: +1 (323) 955-4203
Address: 1225 Lancelot Ln, San Jose, CA 95127, United States

Throughout these Terms, "Aurellia," "we," "us," and "our" refer to Aurellia.

"You" and "your" refer to the person accessing our website or purchasing our products.

2. Website Use

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorized access to our website, systems, or accounts.
  • Interfere with the operation or security of the website.
  • Introduce malicious software, viruses, or harmful code.
  • Copy, reproduce, or exploit website content without permission.
  • Use automated systems to access or collect website content in a way that could harm or interfere with our website.
  • Provide false, misleading, or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information displayed on our website are accurate and current.

However, minor variations may occur due to:

  • Screen or device settings
  • Lighting and photography
  • Manufacturing or material variations
  • Product updates
  • Changes in availability

Product images are intended to provide a general representation of the item. Actual colors or appearance may vary slightly depending on your device or display settings.

If you have questions about a product before purchasing, please contact our support team.

4. Product Availability

Products displayed on our website are subject to availability.

We may change, discontinue, limit, or remove products at any time without prior notice.

If a product becomes unavailable after you place an order, we may contact you with available options or issue a refund for the affected item.

5. Pricing and Payment

All prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.

We reserve the right to correct pricing, product information, availability, or other errors on our website.

Available payment methods are displayed during checkout and may include credit or debit cards and supported third-party payment services.

Payment must be successfully authorized before an order can be processed.

Aurellia does not request complete payment card information through email, phone calls, or live chat.

6. Orders and Order Acceptance

Placing an order through our website constitutes a request to purchase the selected products.

After you place an order, you may receive an order confirmation email. An order confirmation acknowledges that we received your order; it does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in situations involving:

  • Product availability issues
  • Pricing or listing errors
  • Suspected fraud or unauthorized activity
  • Incorrect customer or payment information
  • Unusual or excessive ordering activity
  • Other circumstances requiring cancellation or review

If we cancel an order after payment has been received, we will arrange an applicable refund to the original payment method.

7. Shipping

Shipping availability, processing information, delivery estimates, and applicable shipping charges are described in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, service interruptions, or other unforeseen events.

Please ensure that your shipping address is accurate and complete before placing your order.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Eligible products may be returned in accordance with our Return & Refund Policy.

Unless otherwise stated in that policy, eligible returns must be requested within 30 days of delivery.

Approved refunds are issued to the original payment method within 10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to display the refunded amount in your account.

For complete information, please review our Return & Refund Policy.

9. Promotions and Discounts

From time to time, Aurellia may offer promotional pricing, discounts, or other special offers.

Each promotion may have its own terms, eligibility requirements, expiration dates, exclusions, or limitations.

Promotional offers may not be combined unless expressly stated otherwise.

Aurellia reserves the right to correct errors, modify, suspend, or end a promotion where reasonably necessary.

10. Intellectual Property

All content on our website, including but not limited to:

  • Logos
  • Brand names
  • Product descriptions
  • Product images
  • Photographs
  • Graphics
  • Website design
  • Text
  • Layout
  • Icons
  • Other original materials

may be owned by or licensed to Aurellia and may be protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, republish, sell, or commercially exploit our content without prior written permission.

11. User-Submitted Content

If you submit content to Aurellia, such as reviews, comments, feedback, photographs, or other materials, you represent that you have the right to submit that content and that it does not violate the rights of another person.

By submitting content, you grant Aurellia a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the submitted content for legitimate business, marketing, website, and promotional purposes, subject to applicable law.

We may remove or decline to publish submitted content that we reasonably believe is unlawful, misleading, offensive, fraudulent, or otherwise inappropriate.

We do not guarantee that submitted content will be published or retained.

12. Reviews and Feedback

Customer reviews and feedback should reflect genuine customer experiences.

You agree not to submit reviews or other content that:

  • Is false or intentionally misleading
  • Impersonates another person
  • Contains unlawful or abusive material
  • Contains malicious software or harmful links
  • Violates another person's privacy or intellectual property rights
  • Is submitted in exchange for improper compensation or incentives

Aurellia may moderate or remove content that violates these requirements or applicable law.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, services, payment providers, applications, or platforms.

These third parties operate independently from Aurellia and may have their own terms and privacy policies.

Aurellia is not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

Your use of third-party services is subject to the applicable third party's terms and policies.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

15. Disclaimer

To the extent permitted by applicable law, our website and its content are provided on an "as available" basis.

We make reasonable efforts to maintain accurate website information and reliable functionality, but we do not guarantee that:

  • The website will always be available or uninterrupted.
  • The website will be completely free from errors.
  • All information will always be current or complete.
  • The website will be free from every possible security vulnerability.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Aurellia and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or purchase of our products.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms limits rights or remedies that you may have under applicable consumer protection laws.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Aurellia harmless from claims, liabilities, damages, losses, and reasonable expenses arising from your violation of these Terms, misuse of our website, or violation of another person's rights.

This provision does not apply to the extent that applicable law prohibits such indemnification.

18. Governing Law

These Terms are governed by the laws applicable in the State of California, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Any dispute will be handled in accordance with applicable law and the rights available to the parties under that law.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

20. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.

21. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced on our website, constitute the applicable terms governing your use of our website and purchases from Aurellia, unless otherwise required by applicable law.

22. Contact Us

If you have questions about these Terms of Service, please contact us:

Aurellia
Email: support@aurellia.shop
Phone: +1 (323) 955-4203
Address: 1225 Lancelot Ln, San Jose, CA 95127, United States
Support Hours: Monday–Friday | 9:00 AM–5:00 PM (PT)

We aim to respond to all customer messages within 24 business hours during our regular support hours.