Shipping policy

At Aurellia, we currently ship orders within the United States. We aim to provide a clear and straightforward shipping experience, with shipping options and applicable charges shown during checkout.

1. Shipping Availability

Aurellia currently offers shipping within the United States.

At this time, we do not offer international shipping.

Please make sure your shipping address is complete and accurate when placing your order.

2. Standard Shipping

We currently offer one standard shipping option:

Standard Shipping (7–12 Business Days)
Flat Rate: $4.99

The $4.99 Standard Shipping rate applies to orders within the United States.

Free Standard Shipping

Orders of $99 or more qualify for FREE Standard Shipping within the United States.

No promotional code is required. When your order meets the $99 minimum, the applicable free shipping offer is automatically applied at checkout.

Current Shipping Offer:
🚚 Standard Shipping $4.99 • FREE Shipping on Orders $99

3. Processing Time

Processing Time: 1–3 Business Days

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing includes order verification, preparation, packaging, and handoff to the shipping carrier.

Business days generally refer to Monday through Friday, excluding applicable U.S. holidays.

The 7–12 Business Days shipping timeframe begins after your order has been processed and handed over to the shipping carrier.

4. Delivery Estimates

Standard Shipping is:

7–12 Business Days

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates.

Actual delivery times may vary depending on factors such as:

  • Carrier operations
  • Weather conditions
  • Holidays
  • Address-related issues
  • Unexpected transportation delays
  • Service interruptions
  • Other circumstances outside Aurellia's reasonable control

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully review your:

  • Name
  • Street address
  • Apartment, suite, or unit number
  • City
  • State
  • ZIP code

If you realize that your shipping information is incorrect after placing an order, please contact us as soon as possible at support@aurellia.shop.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

6. Tracking Information

When tracking information is available, it may be provided to you through the email address associated with your order.

Tracking information may take some time to update after an order has been handed to the carrier.

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

7. Delayed or Missing Packages

If your package appears to be delayed, please first review the tracking information provided for your order.

If the tracking information indicates an unusual delay or you believe your package may be missing, contact us at:

support@aurellia.shop

Please provide your order number so that we can review the available information and assist you.

Carrier delays may occur for reasons outside Aurellia's control, and delivery estimates are not guaranteed.

8. Incorrect or Undeliverable Addresses

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, please contact our support team.

Depending on the circumstances, additional shipping charges may apply if the order needs to be reshipped.

We recommend carefully reviewing your shipping information before completing checkout.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@aurellia.shop.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged product
  • Photos of the shipping packaging, where applicable

We will review the information and provide appropriate instructions.

For more information about damaged, defective, or incorrect items, please review our Return & Refund Policy.

10. Shipping Charges and Promotions

Unless otherwise stated during checkout or in a specific promotion:

  • Standard Shipping is $4.99 within the United States.
  • Orders of $99 or more qualify for FREE Standard Shipping.
  • The free shipping offer does not require a promotional code.
  • Promotional offers may have additional terms or eligibility requirements.

The shipping charge applicable to your order will be displayed during checkout before you complete your purchase.

11. U.S. Holidays and Carrier Delays

Shipping and delivery may take longer during periods of increased carrier volume, U.S. holidays, severe weather, or other circumstances affecting transportation networks.

These delays are outside Aurellia's reasonable control.

We recommend allowing additional time during high-volume periods.

12. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact us:

Aurellia
Email: support@aurellia.shop
Phone: +1 (323) 955-4203
Address: 1225 Lancelot Ln, San Jose, CA 95127, United States
Support Hours: Monday–Friday | 9:00 AM–5:00 PM (PT)
Live Chat: Available on our website

We aim to respond to all customer messages within 24 business hours during our regular support hours.