Privacy policy

Last Updated: September 22, 2026

At Aurellia, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you when you visit or make a purchase from https://www.aurellia.shop.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our website, place an order, contact our support team, or otherwise interact with Aurellia.

Depending on how you use our website, this may include:

Information You Provide

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Information you provide when contacting customer support
  • Information submitted through forms or other website features

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our website.

Payment Information

Payments are processed through third-party payment providers and checkout services.

Aurellia does not ask customers to provide complete credit or debit card numbers through email, phone calls, or live chat.

Depending on the payment method selected at checkout, payment information may be processed directly by the applicable payment provider. The handling of payment information is also subject to that provider's privacy policy and terms.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, and website technologies.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages viewed
  • Referring website or source
  • General interaction with our website
  • Date and time of visits
  • Other technical information needed to operate and secure the website

This information may be collected through cookies, pixels, tags, analytics tools, and similar technologies.

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Providing shipping and delivery services
  • Processing payments through applicable payment providers
  • Sending order confirmations and service-related communications
  • Responding to customer questions and support requests
  • Managing returns, refunds, and exchanges
  • Improving our website, products, and customer experience
  • Understanding website usage and performance
  • Detecting, preventing, and addressing fraud, abuse, security issues, or technical problems
  • Maintaining website functionality
  • Complying with applicable legal and regulatory requirements
  • Sending marketing communications where permitted and in accordance with applicable law

We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without appropriate notice or consent where required.

4. Cookies and Similar Technologies

Aurellia may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

  • Keeping the shopping experience functional
  • Remembering preferences
  • Maintaining shopping cart and checkout functionality
  • Understanding website traffic and performance
  • Measuring marketing and advertising effectiveness
  • Improving website functionality and user experience

You can adjust certain cookie settings through your browser. Disabling some cookies may affect website functionality or your shopping experience.

5. Analytics and Advertising

We may use third-party analytics and advertising technologies to understand website activity, measure campaigns, and improve our marketing.

These services may collect information about your interactions with our website through cookies, pixels, tags, or similar technologies.

Depending on the services enabled on our website, third parties may process information according to their own privacy policies and terms.

Where required by applicable law, we will provide appropriate choices or consent mechanisms for certain forms of tracking or targeted advertising.

6. How We Share Information

We may share information with service providers and business partners when reasonably necessary to operate Aurellia and provide services to you.

These may include providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting and ecommerce technology
  • Customer support
  • Analytics
  • Marketing and advertising
  • Fraud prevention and security
  • Information technology and website services

We may also disclose information when reasonably necessary to:

  • Comply with applicable law or legal processes
  • Respond to lawful requests from government authorities
  • Protect our rights, property, or safety
  • Detect or investigate fraud, security incidents, or unlawful activity
  • Enforce our terms and policies
  • Protect customers, our business, or others

We do not sell your personal information for money in the ordinary course of operating our business.

7. Third-Party Services and Links

Our website may use or integrate with third-party services, applications, payment providers, advertising platforms, social media services, or other technologies.

Our website may also contain links to third-party websites.

These third parties operate under their own privacy policies and terms. Aurellia is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored through our website.

10. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of personal information, subject to applicable exceptions
  • Opt out of certain marketing communications
  • Request information about how your personal information is handled
  • Exercise other privacy rights available under applicable law

You may unsubscribe from promotional emails by using the unsubscribe link included in the applicable email.

To submit a privacy-related request, contact us using the information provided below.

We may need to verify your identity before completing certain requests to help protect your information.

11. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable legal requirements, these rights may include:

  • The right to know about certain personal information collected about you
  • The right to request deletion of certain personal information
  • The right to request correction of inaccurate personal information
  • The right to opt out of certain forms of sharing or targeted advertising where applicable
  • The right not to receive discriminatory treatment for exercising applicable privacy rights

To make a privacy request, contact us at:

Email: support@aurellia.shop
Phone: +1 (323) 955-4203

We will process eligible requests in accordance with applicable law.

12. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" setting.

Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals in all circumstances.

Where required by applicable law, we will honor legally recognized privacy preferences and opt-out mechanisms.

14. International Visitors

Aurellia primarily operates its website for customers in the United States.

If you access our website from outside the United States, your information may be processed in countries where Aurellia or its service providers operate.

Privacy protections in those locations may differ from those in your country of residence.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technologies, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, please contact us:

Aurellia
Email: support@aurellia.shop
Phone: +1 (323) 955-4203
Address: 1225 Lancelot Ln, San Jose, CA 95127, United States
Support Hours: Monday–Friday | 9:00 AM–5:00 PM (PT)

We aim to respond to all customer messages within 24 business hours during our regular support hours.