Payment Policy

At Aurellia, we offer several convenient payment options through our secure checkout. Available payment methods may vary depending on your device, location, payment provider, and checkout availability.

All prices on our website are displayed in U.S. dollars (USD) unless otherwise stated.

1. Accepted Payment Methods

Depending on availability at checkout, Aurellia may accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal
  • Amazon Pay
  • Major credit and debit cards
  • Other payment options made available through our checkout

The payment methods available to you will be displayed during checkout before you complete your purchase.

2. Payment Processing

When you place an order, your selected payment method is submitted for authorization through the applicable payment processor or checkout provider.

An order can be processed after the required payment authorization has been successfully completed.

Depending on the payment method, your payment may be authorized or charged at the time you place your order.

If a payment cannot be authorized or completed, you may be asked to use another available payment method.

3. Payment Information Security

Aurellia does not request or ask customers to provide complete credit or debit card numbers through:

  • Email
  • Phone calls
  • Live chat
  • Social media messages

Payment information entered during checkout is processed through the applicable payment provider and checkout technology.

For security reasons, please do not send complete card numbers, security codes, passwords, or other sensitive payment credentials to Aurellia through email, live chat, or other direct communication channels.

For additional information about how personal information is handled, please review our Privacy Policy.

4. Currency

All product prices and applicable charges displayed on our website are generally shown in U.S. dollars (USD).

If your bank or payment provider uses a different currency, your financial institution may convert the transaction into your local currency.

Any currency conversion rate, foreign transaction fee, or other fee charged by your bank or payment provider is determined by that provider and is not controlled by Aurellia.

5. Order Confirmation

After a successful order is placed, you may receive an order confirmation at the email address provided during checkout.

An order confirmation confirms that we received your order request. It does not necessarily mean that the order has been accepted for fulfillment.

Aurellia reserves the right to review or cancel an order when reasonably necessary, including in cases involving payment issues, product availability, pricing errors, suspected fraud, or incorrect order information.

If an order is canceled after payment has been received, any applicable refund will be issued to the original payment method.

6. Payment Declines

If your payment is declined, please check that:

  • Your payment information is entered correctly.
  • Your billing information matches the information associated with your payment method.
  • Your card or payment account is active.
  • Your payment provider has authorized the transaction.
  • Your selected payment method is available at checkout.

If the issue continues, you may need to contact your bank, card issuer, or payment provider.

You can also try another payment method available at checkout.

7. Payment Verification

For certain transactions, additional verification may be required by the payment provider, card issuer, or fraud-prevention system.

This may include verification of payment or billing information.

If additional verification cannot be completed, an order may be delayed, declined, or canceled where reasonably necessary.

8. Promotional Discounts and Payment

If a promotional discount or offer is available, any applicable discount will be reflected during checkout according to the terms of that promotion.

Promotional offers may have specific eligibility requirements, expiration dates, exclusions, or other conditions.

Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or offers.

9. Taxes and Additional Charges

Any applicable taxes or other charges will be displayed during checkout where required.

Your bank or payment provider may separately apply fees associated with currency conversion, international transactions, or other account-specific services.

Aurellia does not control fees imposed by your financial institution or payment provider.

10. Refunds

Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy.

Once a returned item has been received and inspected and a refund has been approved, Aurellia will issue the refund within 10 business days.

After the refund has been issued by Aurellia, your bank or payment provider may require additional processing time before the funds appear in your account.

11. Payment Questions

If you have questions about payment, checkout, or an order, please contact us:

Aurellia
Email: support@aurellia.shop
Phone: +1 (323) 955-4203
Address: 1225 Lancelot Ln, San Jose, CA 95127, United States
Support Hours: Monday–Friday | 9:00 AM–5:00 PM (PT)

We aim to respond to all customer messages within 24 business hours during our regular support hours.