Contact Us

We’re here to help with questions about your order, products, shipping, payments, returns, or anything else related to your Aurellia shopping experience.

How Can We Help?

Whether you need help before placing an order or assistance with an existing purchase, our support team is available to help.

Email Support

support@aurellia.shop

For order-related questions, please include your order number so we can assist you more efficiently.

Phone Support

+1 (323) 955-4203

Live Chat

You can also reach us through the Live Chat available on our website.

Customer Support Hours

Monday–Friday | 9:00 AM–5:00 PM (PT)

We aim to respond to customer inquiries as promptly as possible during our support hours.

Visit Us

Aurellia
1225 Lancelot Ln
San Jose, CA 95127
United States

Common Questions

Before contacting us, you may find the information you need in our Frequently Asked Questions.

You can also review:

• Shipping Policy
• Return & Refund Policy
• Payment Policy
• Privacy Policy
• Terms of Service

Order Support

If you are contacting us about an existing order, please provide:

• Your name
• Order number
• Email address used when placing the order
• A brief description of your question or issue

If your item arrived damaged, defective, or incorrect, including clear photos can help us review the issue more efficiently.

We're Here to Help

At Aurellia, we want your shopping experience to be straightforward and comfortable. If you have a question, simply reach out using any of the contact options above.

Email: support@aurellia.shop
Phone: +1 (323) 955-4203
Live Chat: Available on our website

Support Hours: Monday–Friday | 9:00 AM–5:00 PM (PT)

We aim to respond to all customer messages within 24 business hours during our regular support hours.